Terms of Service

1. Who we are

Peacoqs is operated by Peacoqs Limited (RC 9831276), a private company limited by shares incorporated in Nigeria on 4 September 2026, with its registered office at No. 8 Wutche Street, Rumuokwurusi, Rivers State, Nigeria. Throughout these Terms, Peacoqs, we, us and our refer to Peacoqs Limited. You refers to the person using the service.

2. What Peacoqs does — and what it does not do

Peacoqs is a marketplace. We publish listings, help people find and inspect property, carry applications and bookings between the two sides, and take payment where a listing is set up to accept it. We are not:

• A landlord, a property owner, or an estate agent. We do not own, let, sell, or manage any property listed on the platform.
• A party to your tenancy agreement, your deed of assignment, or your stay. Those are contracts between you and the other person, and you are both responsible for what you sign.
• An escrow service. Money you pay through Peacoqs is passed on; money you pay directly to a landlord, host or agent never reaches us at all, and we cannot recover it for you. See section 13.
• A guarantor of anyone's identity, honesty, or the condition of any property. Our verification badges tell you what we checked, not that a person is trustworthy.

3. Eligibility

You must be at least 18 years old to create an account. By registering you confirm that the information you provide is accurate and that you are legally able to enter into binding agreements. If you register on behalf of a company, you confirm you are authorised to bind it.

4. Your account

You are responsible for keeping your login credentials secure and for all activity that happens through your account. Tell us immediately at security@peacoqs.com if you believe your account has been accessed without your permission. We may suspend or terminate accounts that breach these Terms or that we reasonably believe are being used unlawfully. Staff may sign in to your account for support and investigation in the limited circumstances set out in our Privacy Policy.

5. Roles

Peacoqs supports seekers (tenants, buyers and guests), landlords and property owners, agents, shortlet hosts, maintenance workers, and administrators. One account can hold several roles. Each role carries specific permissions that the platform enforces; misusing a role — listing a property you have no right to let, for example — is a breach of these Terms.

6. Listings

Peacoqs carries three kinds of listing: long lets (rent), sales, and short stays (shortlets). If you list a property you represent and warrant that:

• You own it, or you have written authorisation from the owner to list it.
• Everything you publish — price, fees, availability, photos, location, amenities, house rules — is accurate and up to date.
• The photos show the actual unit, not a similar unit, a render, or a stock image.
• You will honour the rates, fees and conditions you publish, subject to our Refund and Cancellation Policy.
• You will not list property that is unsafe, unlawful to let or sell, or that is not actually available.

7. Inspections and viewings

Scheduling an inspection creates a record between you and the person who listed the property. We facilitate the arrangement; we do not attend, supervise, or vet the visit. An inspection can be rescheduled up to two times, and not inside the cutoff window shown on the appointment (6 hours by default). Peacoqs does not charge for an inspection and does not collect an inspection fee: booking a viewing on Peacoqs is free. If a lister or agent asks you to pay before they will show you a property, that money is being paid directly to them, outside the platform — we have no record of it, no way to recover it, and no way to refund it. Take normal precautions when visiting a property you found online.

8. Rental applications are competitive

Applying for a long let does not reserve it. Several people can apply for the same property at the same time, and the landlord chooses between them. When a landlord approves one application, every other application on that property is automatically rejected and each of those applicants is notified. That is by design — a property can only be let once — and it means an application that has been submitted, or even reviewed, carries no promise that the property is being held for you.

9. Short stays

A shortlet listing is booked by the night, not applied for. When you book you agree to the terms the host has published on the listing, which form part of the contract between you and the host:

• The minimum and maximum stay, and the maximum number of guests. Bringing more people than the listing sleeps is a breach and the host may end the stay.
• Check-in and check-out times, shown as local Nigerian time.
• The house rules — pets, smoking, parties, children, quiet hours, and anything else the host has added. These are binding on you and on everyone you bring.
• The cleaning fee, any extra-guest fee, and the refundable security deposit, all itemised before you pay.
• The listing's cancellation policy tier, which is fixed at the moment you book. A host who changes their policy afterwards cannot change the terms of a booking you have already made.

10. Instant Book and host approval

Some hosts turn on Instant Book, which confirms your dates as soon as you pay. Where Instant Book is off, your request is held until the host accepts it. In both cases the nights are held against the calendar as soon as the booking is made, so a second guest cannot take the same dates.

11. Tenancies

A long let becomes a tenancy when the landlord confirms that you have moved in. Because rent in Nigeria is very often paid directly to a landlord or agent rather than through a platform, a landlord can start a tenancy on Peacoqs by hand after being paid off-platform. When they do, the tenancy record, the rent cycle and the rent reminders all become live — but Peacoqs has received no money and holds none. Renewal, rent reviews and possession are matters between you and your landlord under the tenancy law of the state where the property is.

12. Sales

Making an offer on a property for sale is an expression of interest between you and the seller. Peacoqs is not a party to the sale, does not hold purchase money, does not verify title, and does not conduct due diligence for you. Instruct your own solicitor and confirm title independently before parting with money.

13. Payments, fees, and money we never touch

This is the section people most often misunderstand, so it is set out plainly:

• Rent, caution fees, agency fees, legal fees, inspection fees, nightly rates, cleaning fees and security deposits are all set by the person who listed the property. Peacoqs does not set them.
• Payments made through the platform are processed by Paystack or Flutterwave. We never see or store your full card number.
• Payments recorded as bank transfer or cash are settled directly between you and the other party. Peacoqs records that it happened; no money passes through us, and we cannot reverse, recover, or refund it.
• Peacoqs may charge for its own products — premium listing placement, notification credits, and maintenance subscriptions. Each is priced and disclosed at the point of purchase.
• Agent commission is not one of our charges. It is money owed to an agent or landlord, which we record against a booking — see the agent commission section below.
• Going off-platform to avoid a fee Peacoqs has earned, after we introduced you to the other party, is a breach of these Terms.

14. Notification credits

Landlords and agents can buy notification credits to send rent reminders and other alerts to their tenants by email and SMS. In-app and push notifications are free and always will be — a rent reminder still reaches a tenant whose landlord has run out of credit. Metered channels cost 1 credit per email and 4 credits per SMS, because SMS genuinely costs that much more to send. Credits are prepaid, do not expire, are not transferable between accounts, and are not exchangeable for cash. Prices per credit may change; credits already bought are unaffected.

15. Referrals

Every account can generate a referral code, and someone who signs up through your link has it applied automatically. Three rules govern it: you cannot apply your own code, you can only ever use one referral code, and a code can only be applied to an account that has not used one before. Applying a code records a referral between the two of you — it is not itself a payment and it does not entitle either of you to anything on its own. A referral reward becomes claimable only once Peacoqs has marked that referral complete, which we do after satisfying ourselves that the account is genuine and has actually been used for what it says. Nothing is paid out automatically. Any figure shown against a referral is the amount recorded when the referral was created, and it is payable only on the terms in this section. We may change the referral programme, or end it, at any time; a reward we have already marked claimable will still be honoured. Creating accounts in order to refer yourself, or referring people who never intended to use Peacoqs, voids every referral on both accounts and may cost you the account itself.

16. Agent commission

Where commission is due to an agent or a landlord on a booking, Peacoqs records it against that booking — the booking amount, the rate applied, and the resulting figure — so that both sides have the same number to work from. Only Peacoqs can raise a commission record, mark one as paid, or cancel one; an agent cannot raise commission for themselves, and a landlord cannot raise it against a tenant. Unless a different rate is recorded on the booking, commission is calculated at 10% of the booking total. A commission record is a record, not a payment: the money itself is settled between the people concerned, off the platform, and marking a commission paid reflects that settlement rather than causing it. Commission is a matter between the agent, the landlord, and whoever agreed to bear it. Recording it does not make Peacoqs a party to that agreement, does not make us liable for it, and does not mean we are holding the money. You can see every commission raised for you in your dashboard.

17. Placement and search ranking

Search results are not purely chronological, and you are entitled to know what moves a listing up:

• Relevance to the search — location, price, type, and the words used — is the largest factor.
• Premium listing is a paid boost. It is bought by the day and it lifts a listing in results for the period paid for.
• Trust tier is earned, not bought. Owners and agents move from New to Rising to Trusted to Elite as they complete more deals on the platform, and a higher tier gives their listings a modest lift.
• Nothing you pay us affects a review, a rating, or a verification outcome.

18. Verification

We may ask you to verify your identity using a government-issued ID, a NIN or BVN lookup, or a liveness check, run through our verification partner. Businesses can be verified against the Corporate Affairs Commission register using an RC number, which also checks that a director's name matches the account. Most checks are decided automatically; where one is inconclusive a member of our team reviews it. If a verification is rejected we will tell you why, and you can try again or ask us to look at it again at support@peacoqs.com. Verification is not a guarantee of anyone's honesty, and a badge can be withdrawn. Submitting forged or third-party documents is a serious breach and may be reported to law enforcement. What happens to the data collected in verification is set out in our Privacy Policy.

19. Reviews

Reviews must reflect a genuine first-hand experience of a stay or tenancy you were actually party to. The platform enforces this: reviewing only opens once the stay or tenancy has started, and a booking that was cancelled or rejected can never be reviewed by anyone. You may not post reviews that are paid for, retaliatory, defamatory, or that contain other people's personal information. We may remove reviews that breach our Community Guidelines or the law.

20. Prohibited activity

You agree not to:

• Use the platform for unlawful, fraudulent, or discriminatory purposes.
• Scrape, copy, or republish listings, photos, or other content without permission.
• Interfere with the security of the service or attempt to access another person's account.
• Use Peacoqs to send spam, harassment, or unsolicited commercial messages.
• Upload malware, unlawful content, or content that infringes someone else's rights.
• Create listings for property that does not exist, or re-list a property you have already let in order to keep collecting inspection fees.

21. Content licence

When you upload content — photos, videos, descriptions, reviews — you keep ownership but grant Peacoqs Limited a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and distribute it as part of running and promoting the service. You can remove your content at any time, except where we are required to retain it for legal, tax, or fraud-prevention reasons.

22. Service availability

We work hard to keep Peacoqs running but we do not promise the service will be uninterrupted, error-free, or available everywhere. We may add, change, or remove features. Where a material change affects something you have paid for, we will give you reasonable notice.

23. Liability

To the maximum extent permitted by Nigerian law, Peacoqs Limited is not liable for the conduct of other users, the condition or legal status of any property, the outcome of any inspection, tenancy, stay or sale, or losses arising from your reliance on listings or messages on the platform. Our total liability for any claim relating to the service is limited to the fees you have paid us in the twelve months before the claim arose. Nothing in these Terms excludes liability that cannot lawfully be excluded, including under the Federal Competition and Consumer Protection Act.

24. Suspension and termination

You can close your account at any time from your profile. We can suspend or terminate an account for breach of these Terms, for fraud or abuse, or where the law requires it. On termination, the sections that by their nature should survive — money owed, content licences, liability, and dispute resolution — continue to apply.

25. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, contact support@peacoqs.com first — most disputes are resolved that way. Any dispute that cannot be resolved between us will be referred to the courts of Rivers State, where Peacoqs Limited is registered, except where consumer-protection law gives you the right to bring a claim elsewhere.

26. Changes

We may update these Terms. The Last updated date at the top of this page reflects the current version. Material changes will be notified in-app or by email at least 14 days before they take effect.

27. Contact

Questions about these Terms: legal@peacoqs.com. General support: support@peacoqs.com. Postal enquiries: Peacoqs Limited, No. 8 Wutche Street, Rumuokwurusi, Rivers State, Nigeria.